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Site Assistance: Help & FAQ
We want to be sure that all your questions are answered. Some of our most frequently asked questions are answered in the topics below.
About Ordering
When will I receive my shirts?Expected delivery time will be three to four weeks unless a specific ship-after date
is given for a design.
How much does shipping cost?View our shipping chart for delivery costs based on total
purchase price.
How can I pay for my order?We accept MasterCard, VISA, and Discover credit cards online.
Other payment options are available for telephone orders.
Is online ordering safe?We use strong encryption in our checkout to protect your personal information.
Read more about security.
Can I track my order after it ships?You will receive an email with a tracking number when your order is shipped.
Contact customer service if you need to check on the status of your order.
Will you sell my e-mail address?We do not sell or rent your personal information. Read our
privacy policy for more about what information we collect and how it is used.
Can I send in an order by mail?We offer a printable catalog page that can be sent by mail,
but online or phone ordering is recommended for up-to-date design availability and pricing.
Do you offer a quality guarantee?Our guarantee is unconditional and 100% money back. If, for any reason, you are not
satisfied with your purchase, please contact us so we can work with you to resolve the
problem.
What is your return policy?If you need to exchange or return an item, please call Customer
Service. We will e-mail or fax a shipping label to you for your return items in a couple of business days.
Read more about returning items.
About Products
What size should I order?Our sizing chart provides measurements of our products so you can
pick the best fit.
What size should I order for children?See our hints for child sizes to help you select the correct size.
Do I get a discount for large orders?Most apparel items that are not on sale offer quantity discounts on 12 or more items. These
will be shown on the pricing under the item image. Your cart will also show you when you have saved money on your
order due to quantity discounts.
What are my options for printed
personalization?See the Personalization Details for more information, or
to see a preview of your personalization before checkout.
What are my options for embroidered
personalization?See the Embroidery Personalization Details for more
information.
About This Website
Can I search for a design?We provide a search box in the left hand column. View the search
page for some hints to help you find what you are looking for.
Can I send you a picture?We gladly accept photographs of customers wearing our shirts! Send
us your photo, and we may show it on our News & Updates Blog.
How do I contact you for more help?View our conact page for all the ways you can reach us.
