Site Assistance: Help & FAQ

We want to be sure that all your questions are answered. Some of our most frequently asked questions are answered in the topics below.

Designs and Products

Does this item come in any other colors or styles?
All currently available colors and styles are shown on the product page. Please check back frequently for new designs and color options.

When adding a new design, we select colors and styles based on customer input, inventory available, and what will look best. Options are limited to a set number so that we can offer you a quality item at a low price.
Does this item come in child sizes or larger sizes?
All available sizes are shown on the product pages. Some designs are too large to fit on child/youth shirts. Some colors and products are not produced in large sizes, so we are unable to offer them. We always offer the largest size selection possible for each design.
What size should I order? How do the sizes run?
Our sizing chart provides measurements of our products so you can pick the best fit. If you need to, we suggest measuring a t-shirt that fits you well as a starting point.
Do you have a size chart for children?
Yes, approximate retail sizes for children are included in our sizing information.
Are your sizes for men or ladies?
Our t-shirts and jackets are unisex. Polos and dress shirts have Mens and Ladies versions. See our sizing chart for measurements.
Where are your t-shirts manufactured?
We typically use Gildan cotton products. Visit the Gildan Code of Conduct for their policies on fair labor.
Can I get a printed sample of the shirt I want to order?
No, unfortunately. Because we are a print-to-order company, most designs do not print until all customer orders are collected, so no printed samples are available. However, we can send you a blank t-shirt sample to assist with quality questions and sizing. Contact us for more information.
Can I change the words in the design? Can I leave part of the design off?
Designs are prepared as shown only, including both images and words. Any alteration would consist of a new design development.
I donít see this design on the website now, can I place an order?
Since we are a print-to-order company, we only offer designs for a limited time. If you do not see a design online and the advertised deadline has passed, we may have shelved that design.

Sign up for email or visit our website frequently for design availability.
Can I re-order a previous design?
We are a print-to-order company, so we do not keep inventory on previously offered designs. Once the deadline has passed, we may promote some designs again, but there is no guarantee.

If you have a minimum order of at least 500 pieces, we can set up a special print just for you. Contact us for more information.
Will this design be offered again? When?
We sometimes re-offer previous designs, but there is no guarantee. Many factors are considered in the decision, including, but not limited to: demand, inventory, production schedule, upcoming promotions, etc.

Sign up for email or visit our website frequently for design availability.

Printed Personalization

What are my options for printed personalization?
Use the Personalization "Help" link on any product page to see the personalization information for that design. The Personalization Details page also has general information.
Can I choose a different personalization style or location?
Personalization is printed only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.
Can I combine personalization locations and ink colors?
No, only one printed personalization type can be used per order. Please place a separate order for a different design with a different personalization style, placement, or color.
Can I combine different printed designs?
Only if unpersonalized, or if the designs have the same personalization style, location, and ink color. Check the Personalization "Help" link on each product page to see how it is personalized.
Do I have to order all the same size?
No, you can mix and match sizes of the same design.
Can I personalize an order with less than 12 shirts?
We do allow personalization on smaller orders, but due to film and screen costs, an additional $20 screen charge applies. If you are interested in personalization on less than 12 shirts, please call to place your order.

Embroidery Personalization

What are my options for embroidered personalization?
Use the Personalization "Help" link on any product page to see the personalization information for that design. The Embroidery Personalization Details page also has general information.
Can I choose a different embroidered personalization style or location?
Personalization is embroidered only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.
Can I combine embroidery personalization locations and thread colors?
Yes. In most cases, mixing embroidery styles is fine.
Can I combine different embroidered designs?
Yes, in most cases mixing personalized embroidery is not a problem. If you order multiple personalized embroidered designs with different character limits, the smallest limit will apply to your order.
Can I personalize an order with less than 12 embroidered shirts?
Yes. There is no minimum required for personalization on embroidered items.

Ordering & Shipping

When will I receive my shirts?
Most featured designs specify a date for shipping on the product page. If no date is shown, expected delivery time will be three to four weeks. is given for a design.

If you order multiple designs, the order will be shipped after the last shipment date.
Why is the shipping time so long?
To keep our prices low, we print-to-order and do not keep inventory. We offer a pre-print ordering window, then compile all orders to produce on a specified print date.

Please check the product page for the design you are interested in to see when it will ship. If no date is given, please allow three to four weeks.
How much does shipping cost?
View our shipping chart for delivery costs based on total purchase price.
Why is my credit card charged immediately instead of when my order ships?
Because we print-to-order, the items you purchase are reserved for you immediately when your order is placed, then printed to your specification according to our production schedule. This allows us to keep our prices low, as we produce only items that have been paid for.
Do I get a discount for large orders?
Most apparel items that are not on sale offer quantity discounts starting at 12 or more items. The first 3 price tiers will be shown on the pricing under the item image, if available. Any additional discounts for larger quantities will be automatically applied in your cart when the minimum is met.
Do I have to pay sales tax?
We collect sales tax on shipments to Kentucky, Indiana, or Wisconsin. You can select if your organization is Tax Exempt at checkout. All tax exempt purchases must be paid with a check, credit card, money order, or wire transfer in the name of the tax exempt organization, and we will need a copy of your tax exempt certificate to keep on file.
How can I pay for my order?
We accept MasterCard, VISA, and Discover credit cards online, as well as online check payments. Other payment options are available for telephone orders.
Where do I find my offer code?
An offer code is included in all of our mailings - both postal mail and email. See Offer Code Help if you need hints on where to look.
How long do items stay in my shopping cart?
We cannot guarantee that anything will stay after you close your browser, but we try to keep your items active for up to 24 hours. Deleting cookies will empty your cart. If you leave the website for more than an hour, you may need to update your cart and re-enter your offer code to get correct pricing.
Is online ordering safe?
We use strong encryption in our checkout to protect your personal information. Read more about security.
Can I send in an order by mail?
We offer a printable order form that can be sent by mail, but online or phone ordering is highly recommended for up-to-date design availability and pricing.

Returns

Do you offer a quality guarantee?
Our guarantee is unconditional and 100% money back. If, for any reason, you are not satisfied with your purchase, please contact us so we can work with you to resolve the problem.
What is your return policy?
If we have made a mistake, please contact us immediately to resolve the problem. Read more about returning items.
Can I exchange my shirt for another size?
In most cases, exchanges can be done if we are notified within 2 weeks after receiving your items. Please see our return policy for more information.
Can I exchange personalized shirts?
Because of the personalization, we are unable to restock and therefore ask that you try to sell it to someone else who didnít get one and order another in the right size. Please see our return policy for more information.

About This Website

Can I send you a picture?
We gladly accept photographs of customers wearing our shirts! Send us your photo, and we may show it on our News & Updates Blog.
How do I contact you for more help?
View our contact page for all the ways you can reach us.