Site Assistance: Help & FAQ

When adding a new design, we select colors and styles based on customer input, inventory available, and what will look best. Options are limited to a set number so that we can offer you a quality item at a low price.

All currently available colors and styles are shown on the product page. Please check back frequently for new designs and color options.

All available sizes are shown on the product pages. Some colors and products are not produced in all sizes, so we are unable to offer them. We try to offer the largest size selection possible for each design.

Our size charts (linked on each item page) provide measurements of our products so you can pick the best fit. If you need to, we suggest measuring a t-shirt that fits you well as a starting point.

Items not specifically marked as Mens or Ladies are considered to be Unisex. See our Size Charts for measurements.

We typically use Gildan cotton products. Visit their website for more information on their policies.

No, unfortunately. Because we are a print-to-order company, most designs do not print until all customer orders are collected, so no printed samples are available. However, we may be able to send you a blank t-shirt sample to assist with quality questions and sizing. Contact us for more information.

Designs are prepared as shown only, including both images and words. Any alteration would consist of a new design development.

Since we are a print-to-order company, we only offer designs for a limited time. If you do not see a design online and the advertised deadline has passed, we may have shelved that design.

Sign up for email or visit our website frequently for design availability.

We are a print-to-order company, so we do not keep inventory on previously offered designs. Once the deadline has passed, we may promote some designs again, but there is no guarantee.

If you have a minimum order of at least 500 pieces, we can set up a special print just for you. Contact us for more information.

We sometimes re-offer previous designs, but there is no guarantee. Many factors are considered in the decision, including, but not limited to: demand, inventory, production schedule, upcoming promotions, etc.

Sign up for email or visit our website frequently for design availability.

Depending on customer demand, we try to offer a variety of design options throughout the year. Feel free to email us or send a message on Facebook or Twitter to share your suggestions. Also, join our email list to know when new items are added.

Use the Personalization "Help" link on any product page to see the personalization information for that design. The Personalization Details page also has general information.

Personalization is printed only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.

No, only one printed personalization type can be used per order. Please place a separate order for a different design with a different personalization style, placement, or color.

Only if unpersonalized, or if the designs have the same personalization style, location, and ink color. Check the Personalization "Help" link on each product page to see how it is personalized.

No, you can mix and match sizes of the same design.

We do allow personalization on smaller orders, but due to film and screen costs, an additional $20 screen charge applies. This charge will be added in your shopping cart when applicable.

Use the Personalization "Help" link on any product page to see the personalization information for that design.

Personalization is embroidered only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.

Yes. In most cases, mixing embroidery styles is fine with up to 3 personalized designs allowed per order.

Yes, in most cases you can mix up to 3 personalized embroidered designs in the same order. If your selected designs have different character limits for personalization, the smallest limit will apply to your order.

Yes. There is no minimum required for personalization on embroidered items.

Most items specify a date for shipping on the product page. If no date is shown, expected delivery time will be three to four weeks.

If you order multiple designs, the entire order will be shipped together after the last shipment date.

To keep our prices low, we print-to-order and do not keep inventory. We offer a pre-print ordering window, then compile all orders to produce on a specified print date.

Please check the product page for the design you are interested in to see when it will ship. If no date is given, please allow three to four weeks.

View our shipping chart for delivery costs based on total purchase price.

Because we print-to-order, the items you purchase are reserved for you immediately when your order is placed, then printed to your specification according to our production schedule. This allows us to keep our prices low, as we produce only items that have been paid for.

Most apparel items that are not on sale offer quantity discounts. The first 3 price tiers will be shown on the item page, if available. Any discounts for larger quantities will be automatically applied in your cart when the minimum is met.

We collect sales tax on shipments to states where required by that state's laws.

Tax Exemption: You can select if your organization is Tax Exempt at checkout. The order must be under the name of the organization, and we will need a copy of your organization's tax exempt certificate to keep on file. Once these requirements are met, tax paid will be refunded.

Online Orders: We accept MasterCard, VISA, Discover, and American Express credit cards online, or use your PayPal account.

Phone Orders: We accept credit cards, checking account payments, and money orders by telephone.

A promo code (or offer code) is included in all of our mailings - both postal mail and email. See Promotion Code Help if you need hints on where to look.

If you are not logged in, we cannot guarantee that anything will stay after you close your browser. Deleting cookies will empty your cart.

If you are logged in while shopping, your cart items will be saved for you. Log back into your account if you have been gone for more than 20 minutes to access your saved cart items.

Our website uses strong encryption to protect your personal information. Read our User Policy for all safety and privacy information.

Online or phone ordering is highly recommended for up-to-date design availability and pricing. Call customer service for approval before sending any orders by mail.

We have a 100% satisfaction guarantee. If, for any reason, you are not satisfied with your purchase, please contact us so we can work with you to resolve the problem.

If we have made a mistake, please contact us within 10 days after receiving your items to resolve the problem. Read more about returning items.

If we made a mistake and sent the wrong size, exchanges can usually be done if we are notified within 10 days after receiving your items. Please see our return policy for more information.

Because of the personalization, we are unable to restock and therefore ask that you try to sell it to someone else who didn't get one and order another in the right size. Please see our return policy for more information.

We gladly accept photographs of customers wearing our shirts! Send us your photo, and we may show it on our Happy Customers page.

View our contact page for all the ways you can reach us.